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Frequently asked questions

We strive to answer all your questions below...

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The Wilde Experience

An aparthotel is the freedom of an apartment with hotel comforts. You can cook, eat, work, rest and play in a fully furnished apartment just like you would in the comfort and privacy of your own home, but with the bonus of standard hotel services such as 24-hour reception.

There's no scheduled clean for stays of 6 nights or less, although your aparthotel will be stocked with everything you need to keep your space spic and span. If you would like a quick freshening up, we can provide a cleaning service for a small extra cost.

For stays of 7 nights or more there is room cleaning on the fourth day of the stay and then every 7 days thereafter.

Any rubbish you would like us to collect please hang the ‘please collect my rubbish’ sign on the outside of your door and our housekeeping team will happily remove it on the next daytime schedule.

As part of our strategy for a green future we do not change towels daily. Should you need additional towels we are happy to replace a set within your stay.

Nearly all of our accommodations have fully fitted kitchens or kitchenettes, so you can cook up a storm as often as you wish. Each kitchen contains a hob, oven (property dependent) or combi microwave and they are all fully equipped with all the utensils, crockery and cutlery to meet your cooking and dining needs. All you need to bring are the recipes and know-how! Of course, you can also order in or eat out. It’s up to you. This freedom and flexibility is central to the Wilde experience.

Yes. This too is key to the Wilde experience. All of our aparthotels are centrally located close to the main tourist attractions, business hives and transport hubs across Europe’s most vibrant cities. So, whether you’re staying for business, pleasure or both, you’re always in the heart of the action.

Bookings and Check-in 

The best way to book is directly with us on When you sign up for our member rates you will receive 10% off every time you book directly with us. 

We also have a reservations team available to take your booking or answer any questions you may have. They are available between 8am and 8pm GMT Monday to Friday and from 8.30am to 5pm on Saturdays and Sundays. The team speak English, French, Italian, Spanish and German. 

As supply of service is deemed local, VAT is applied to the room price at the local prevailing rates for that location. Some locations in France, Italy and Germany will be subject to a local city tax in addition to the rates booked.

This depends on the rate you've booked with us. 

1) Fully Flexible rates are payable on check-in and should your plans change at the last minute you can avail of free cancellation online up to 3pm the day prior to arrival.

2) Semi Flexible rates are payable on booking, but you can still cancel for free online up until 3pm 3 days before arrival. 

3) Early Saver rates are available on 3+ night stays, booked at least 30 days in advance. The full payment is processed on booking and is non-refundable.  


No Show Policy

If a guest fails to arrive or does not cancel within the cancellation policy time – they are treated as a “No Show”. If they have booked the fully flexible rate they will be charged for the first night of their stay only. If they have booked a semi flexible rate the payment has already been processed and is non-refundable.

If you booked a free cancellation rate you can cancel online. Please ensure that you have the email address you used to make your booking and the confirmation number.

If you booked a free cancellation rate but paid upfront, you can still cancel online and your card will be fully refunded.

Please contact our Reservations Centre if you have any further cancellation questions.

We accept all major credit and debit cards.

Facilities and services 

To help you settle in we provide a small welcome offering including items such as milk sachets, Nespresso pods, sugar, tea, salt and pepper.

You are free to bring food back to Wilde aparthotels, from takeout to groceries to cook your own meals. It's up to you.

Some of our aparthotels have on-site bars and breakfast options. Check with your chosen destination to see what’s available.


Our specially designed super-comfy sofa beds are not made up on arrival, but we provide all the necessary linen required in your room.

Of course. All our aparthotels offer complimentary, industry-leading highspeed WiFi throughout all rooms and common areas.